FAQS


How can I place an order?

You can raise an order via our website, via email: [email protected], or feel free to call on 0203 191 6606 and we can place it over the phone for you.


How long will my order take to arrive?

Orders to UK mainland are despatched on a prompt next working day service, on orders placed before 2pm.

We estimate a 2-3 day delivery for orders outside the UK Mainland.


How much is delivery?

We offer free delivery on all orders over £75 (excl VAT).

Orders below £75 are subject to £9.99 P&P to UK Mainland addresses.

For deliveries outside the UK Mainland, the delivery charge may differ, so please contact us for pricing or alternatively, we will contact you to confirm costs once we have received your order.


How can I get an account?

Please feel free to request a free account using the following link: https://groundsmantools.com/customer/register

We will then process your account and will confirm once this has been completed.

Please note: users without a Groundsman website account will have access our standard set pricing. However, once you have requested to create an online account and this has been set up, you will have ongoing access to your preferential account rates and our Bargain Blaster special offers, 24 hours a day, 365 days a year. Pricing is reviewed every 6 months and all client accounts updated, but Groundsman undertake to absorb any cost increases during any given 6-month period, until the next review.


Do you have a catalogue?

If you would like to receive a copy of our Product Guide, please feel free to give us a call on 0203 191 6606, or email: [email protected]


I can't find the product that I am looking for on your website, can you still help?

If you cannot find a particular product on our website, please call our team on 0203 191 6606, or email: [email protected] and we will be more than happy to assist in sourcing it for you!


I've forgotten my password, what should I do?

If you have forgotten your password, then visit the following link and you can reset this https://groundsmantools.com/customer/reset/


What are your opening hours?

We are open Monday to Friday from 7am until 5pm all year round, excluding public holidays.